Terms & Conditions
Booking Terms and conditions
All activities operated by Carsington Sports and Leisure Limited (CSL) are run entirely at the companies discretion. We reserve the right to cancel sessions at any time for safety reasons. CSL also reserve the right to cancel training sessions/activities due to extreme weather and/or insufficient interest. In these circumstances an alternative session will be offered or a full refund will be given.
All tuition must be booked and paid for in advance, fees are non-refundable.
If you do not attend your booked activity for any reason your full fee will be lost.
If you arrive late for your booking we will endevour to fit you in to our schedule or catch up with the rest of your group. Where this is not possible or the activity has aleady begun your full booking fee will be lost.
Payment will be required in advance for group bookings of equipment hire. Please note that you must arrive in good time to be changed ready for your session time and must hold the relevant experience or certification for the equipment which you have booked. See equipment hire pages for more details.
Any cancellation will attract a cancellation fee of £25 for each place booked, unless the fee originally paid was less than this value in which case the full course fee will be lost.
If you cancel any activity within the 14 day period prior to you booking the full fee will be lost.
If you wish to transfer your booking to another date we will endevour to accomodate this and transfer your course fee, however you will still be required to pay the cancellation fee of £25 from the original booking. (please note this is not available for bookings which fall within the 14 day period)
All courses offered at the centre are run to National Governing body guidelines and follow the syllabus laid out by them. Most courses have an element of assesment and where possible this is built into the course as continuous. However, to be awarded any certificates you must meet all of the criteria outlined in any syllabus. Where this is not possible for any reason the instructor will give advice on how best to meet the assesment level and you will be welcome to return to the centre to finish any elements not completed. This extra time will be charged at the usual tuition rate and is not covered in the course fee.
Gift Vouchers Purchases
Please note that all vouchers must be used within 12 months of purchase or by the expiry date stated on the voucher. Vouchers are non refundable and can not be exchanged for cash. Vouchers can be used for any product delivered by Carsington Sports & Leisure Ltd